If you have more than one account with the same bank (e.g. a private & a business account or numerous private & business accounts), it might happen that the Airbank dashboard shows more accounts than you intended to have displayed (or alternatively: fewer or different account from the ones you wanted to have displayed).

Oftentimes, this has to do with the default setting of the bank in question: many banks automatically connect all existing accounts, once access has been authorized by the holder.

In that case, you have to get in touch with your bank.

You can either directly request a change of settings (if available: via your banks internal online banking messaging system) or you can use our contact template (please drop us a message and we send it to you), fill in the required information & send an email to your bank.

In both cases, it is necessary to specify:

  • Which bank accounts you wish to have displayed in the Airbank App (for those, the bank as to enable the required open banking connection)

  • Which bank accounts the bank should "block" i.e. for which bank accounts the connection should be disabled.

Important: Please do not hesitate to get in touch with Airbank's support team should you experience any issues or require additional support.

Just use the chat function on the Airbank homepage or in Airbank App (the speech bubble symbol in the lower right-hand corner) or send an email to: help@joinairbank.com.

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