In certain cases, the sign up to Airbank or of completing the multi-factor authentication process gets disrupted. Most of the times, this is directly related to an unstable internet connection or a temporary interruption of the transmission of information.

If that happens, Airbank's security measures automatically cancel a sign up or authentication request. This is for your own and your data's safety and measures of this kind are widely used by different online platform and app providers.

Solution: Try to sign up and restart the authentication process:

  1. Go back to the sign up page

  2. Type in your email address.

  3. Verify your email address by clicking on the link you received in your inbox.

  4. Type in your phone number and country code and verify it through the 6-digit code sent to you via SMS to complete the 2-factor authentication process

  5. Thereafter select and confirm your password

  6. Type in your first and last name as well as the name of your company

🥳 You now have full access to the Airbank App and all of its features!

Important: Please do not hesitate to get in touch with Airbank' s support team should you experience further issues or require additional support.

Just use the chat function on the Airbank homepage or in Airbank App (the speech bubble symbol in the lower right-hand corner) or send an email to: help@joinairbank.com.

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