Take the following steps to connect your Deutsche Postbank account to the Airbank App.

First, please go to the "Connect new bank" button in the lower left-hand corner of the dashboard & click on it.

Now, type in "Deutsche Postbank" (in the search field - see screenshot below).

Click on "Deutsche Postbank".

Now, please provide your "Postbank ID" and your password and click on "Next".

Now, the following loading message will appear.

After a few seconds you will be redirected to the Deutsche Postbank log-in page.

Depending on the active login procedure (Deutsche Postbank "BestSign" or chipTan), the next steps differ slightly.

  • Option 1: chipTan log-in procedure:

    Please follow the instructions displayed on the login-in page and confirm your registration by entering the TAN you received (via SMS message).

    After authentication, you will be redirected and you have to confirm the connection to the Airbank app by entering the chipTAN once again.

  • Option 2: BestSign log-in procedure:

    Please follow the instructions displayed on the login-in page and confirm your login by unlocking via fingerprint or facial recognition using the BestSign mobile app or the separate BestSign device (make sure that there is stable connection via Bluetooth or USB port for this purpose).

    • After authentication, you will be redirected and you have to confirm the connection to the Airbank app via BestSign once again.

Congratulations! Your Deutsche Postbank account is now connected!

You should now be redirected to the Airbank App and see the Deutsche Postbank icon in upper left-hand corner of the your banking dashboard.

Additional information about Deutsche Postbank's online banking service can be found here (note: external webpage operated by Deutsche Postbank - in German only!).


Important: Please do not hesitate to get in touch with Airbank' s support team should you experience any issues or require additional support.

Just use the chat function on the Airbank homepage or in Airbank App (the speech bubble symbol in the lower right-hand corner) or send an email to: help@joinairbank.com.

Related useful articles:

The wrong account is displayed in my dashboard

What to do when my business bank account is not displayed in my banking portal

Why does the account connection process differ from bank to bank?

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