Connecting accounts from different banks on Airbank might include different authorization processes, for example:

  • Some banks allow the user to directly provide the relevant information via the Airbank dashboard (and only then connect to their online banking portal for final confirmation), while others require an immediate visit to the online banking portal.

  • Some banks only ask for the branch number and an account number at the first stage of the process, while others require a specific identification number and a password right away.

Airbank connects to banks using the banks' required authorization process. In all cases, user needs to provide the same information to authorize a bank to connect to Airbank. some banks ask for one piece of information right away (or at the beginning of the connection process) while others only do so in the middle or at the end of the whole procedure.

The reason for that is, that different banks use different authentication and online banking systems which in turn has to do with their overall difference in IT infrastructures between these institutions.

Airbank always ensures the establishment of a secure and stable connection, no matter the particular process as required by the different banks.

Important: Please do not hesitate to get in touch with Airbank' s support team should you experience any issues or require additional support.

Just use the chat function on the Airbank homepage or in Airbank App (the speech bubble symbol in the lower right-hand corner) or send an email to:

Related useful articles:

The wrong account is displayed in my dashboard

What to do when my business bank account is not displayed in my banking portal

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