In certain cases, the sign up to Airbank or of completing the multi-factor authentication process gets disrupted. Most of the times, this is directly related to an unstable internet connection or a temporary interruption of the transmission of information.

If that happens, Airbank's security measures automatically cancel a sign up or authentication request. This is for your own and your data's safety and measures of this kind are widely used by different online platform and app providers.

Solution: Try to sign up and restart the authentication process:

  1. Go back to the sign up page

  2. Type in your personal information, provide an email address & choose a secure password

  3. Verify your email address by typing in the code you received in your inbox. Note: You will skip this step when signing up with Gmail.

  4. Provide a mobile number for the completion of the 2 factor authentication process

  5. Confirm your phone number by entering the six-digit code you just received.

🥳 You now have full access to the Airbank App and all of its features!

Important: Please do not hesitate to get in touch with Airbank' s support team should you experience further issues or require additional support.

Just use the chat function on the Airbank homepage or in Airbank App (the speech bubble symbol in the lower right-hand corner) or send an email to: help@joinairbank.com.

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